Frequently asked questions

You can browse without one, but you need an account with a verified mobile number to check out. We send a one-time code by text message to verify your number.

Pay online at checkout with a credit or debit card. Your card details go straight to our payment provider; DealHub never stores your full card number.

No sales tax is charged when you buy a voucher, and prices are shown before tax. Any sales tax and tip are paid at the business when you use your voucher, at the local rate.

Some deals limit how many vouchers each customer can buy, and some are only available in limited numbers. Limits are shown on the deal page and checked in your cart.

Once you go to checkout, we hold your vouchers for 15 minutes while you pay. If the payment is not completed in that time, they go back on sale.

Yes, enter it at checkout. Each code has its own rules, such as a minimum order amount, an end date or a limit per customer. One code can be used per order.

Open My vouchers in your account and show the QR code to the staff when you arrive. They scan it, or type in the voucher code, and you are done. You can also print your voucher.

Many deals ask you to book an appointment or a table first. The fine print on the deal explains how. Mention that you have a DealHub voucher when you book.

The expiry date is shown on each voucher. Most vouchers are valid for 90 to 180 days after purchase, and we email you a reminder 7 days and 1 day before a voucher expires.

Only at the locations listed on the deal page, and within the days and times shown there.

The business can undo a scan within 10 minutes. If more time has passed, open a request under My account, Support, and we will look into it.

It depends on the cancellation policy shown on the deal page. Most deals can be refunded any time before the voucher is used or expires; deals marked non-refundable cannot. To ask for a refund, open the voucher in your account and choose Request a refund.

We review refund requests within 2 business days. Once approved, the money goes back to your original payment method; banks usually take 5 to 10 business days to show it on your statement.

Open a request under My account, Support, and choose the voucher. The business has 48 hours to respond. If you cannot agree, our support team steps in and usually resolves it within 5 business days.

After the expiry date the voucher can no longer be used or refunded through DealHub, so plan your visit before the date shown on the voucher.

Choose Forgot password on the sign-in page and we will email you a link to set a new one.

Go to My account, Profile, and choose which emails you would like. Order confirmations, vouchers and security messages are always sent.

Use the Contact page, or open a request under My account, Support, if it is about an order. We reply by email, usually within one business day.