Refund Policy

Effective November 6, 2026

We want you to love every deal. This policy explains when and how you can get your money back.

Each deal has a cancellation policy

The cancellation policy is shown on the deal page before you buy and on your voucher:

• Refundable until expiry: you can ask for a refund any time before the voucher is used or expires. Most deals on DealHub work this way.
• Refundable until a set time before your booking: you can ask for a refund up to the number of hours before your appointment shown on the deal.
• Non-refundable: the voucher cannot be refunded once bought, except where the merchant cannot provide the service.

How to ask for a refund

Sign in, open the voucher under My vouchers and choose Request a refund. Each voucher in an order is refunded separately, so you can keep the others.

What happens next

We review refund requests within 2 business days. Once approved, the amount you paid for the voucher goes back to your original payment method. Banks usually take 5 to 10 business days to show it on your statement. If a promo code reduced the price, we refund the amount you actually paid.

Used and expired vouchers

Vouchers that have been redeemed or have expired cannot be refunded. If a voucher was scanned by mistake, the merchant can undo the scan within 10 minutes; after that, contact us.

Problems at the business

If the business did not provide what the deal described, open a request under My account, Support. The merchant has 48 hours to respond, for example by offering a refund or extending your voucher. If you cannot agree, our support team reviews the case and usually decides within 5 business days.

Questions

Write to help@syncing.world and we will be glad to help.